KSR SHIPPING COMPANY LIMITED Privacy Policy

Terms of Service

TERMS & CONDITIONS

KSR Shipping Company Limited

Effective Date: 22/05/2026

1. Acceptance of Terms

By using any service provided by KSR Shipping Company Limited, the customer agrees to be bound by these Terms and Conditions. By proceeding with our services, the customer confirms that they have read, understood, and accepted these Terms in full. Continued use of our services constitutes ongoing acceptance.

2. Scope of Services

KSR Shipping Company Limited provides courier and logistics services, including but not limited to:

  • International shipping services

  • Air freight and sea freight

  • Shopping assistance / personal shopper services

  • Package forwarding services

  • Tax-free address services

  • Warehousing and package handling

  • Pickup and delivery services

  • Third-party courier delivery where applicable

KSR Shipping Company Limited reserves the right to modify, suspend, or discontinue any service at its discretion without prior notice.

3. Shipping Schedule

KSR Shipping Company Limited ships approximately 4 times per week. Shipping schedules are estimates only and are not guaranteed. Delays may occur due to customs processing, weather conditions, inspections, airline or shipping carrier schedules, or other circumstances beyond our control.

4. Shipping Rates

Shipping rates start from JMD $750 per pound. Prices may vary depending on package dimensions, destination, customs fees, handling requirements, or special delivery requests.

5. Referral Program

Customers may receive JMD $200 per successful referral once the referred customer ships with KSR Shipping Company Limited. Referral rewards are subject to verification and may be modified or discontinued at management’s discretion.

6. Pickup & Delivery Locations

KSR Shipping Company Limited currently offers pickup services in the following locations:

  • Morant Bay

  • Yallahs

  • Downtown Kingston

  • Half-Way Tree

Zipmail delivery services are also available where applicable.

7. Responsibility, Risk & Liability

All shipments are transported at the customer’s own risk.

KSR Shipping Company Limited assumes limited liability for loss, damage, delays, or shipment errors.

KSR Shipping Company Limited is not responsible for:

  • Vendor or supplier errors

  • Incorrect customer information

  • Packages lost before reaching our warehouse

  • Delays caused by customs or third-party couriers

  • Damages occurring during international transit

  • Incorrect addresses submitted by customers

8. Packaging & Fragile Items

KSR Shipping Company Limited is not responsible for damages caused by improper packaging by vendors, senders, or customers.

Fragile items including electronics, glass, liquids, cosmetics, or breakable items are shipped entirely at the owner’s risk.

9. Prohibited & Restricted Items

Customers are responsible for ensuring all shipped items comply with local and international laws.

Prohibited items include but are not limited to:

  • Illegal drugs or substances

  • Firearms, ammunition, or weapons

  • Explosives or hazardous materials

  • Counterfeit goods

  • Pornographic materials

  • Perishable foods

  • Live animals

  • Cash or negotiable instruments

Any prohibited item may be confiscated or surrendered to authorities without refund or compensation.

10. Customs, Duties & Fees

Customers are responsible for all customs duties, taxes, declarations, and government fees where applicable.

KSR Shipping Company Limited assumes no responsibility for customs delays, inspections, penalties, or seizures.

11. Shopping Assistance / Personal Shopper Services

For shopping assistance services:

  • Full payment must be made in advance

  • Customers must confirm item details before purchase

  • Payments become non-refundable once purchases are completed

  • KSR Shipping Company Limited is not responsible for vendor delays, cancellations, incorrect items, or sizing issues

  • Refunds or exchanges remain between the customer and the vendor

12. Payments

Accepted payment methods may include:

  • Cash

  • Bank transfer

  • Online payment options

All balances must be settled in full before packages are released.

13. Claims & Complaints

All claims must be submitted within 48 hours of receiving or being notified about a package.

Supporting evidence such as invoices, receipts, and photographs may be required.

WhatsApp messages do not automatically constitute official claims unless acknowledged by management.

14. Storage & Uncollected Packages

Packages not collected within 7 days may incur storage fees.

Packages left uncollected after 30 days may be disposed of, donated, or auctioned to recover administrative and storage costs.

15. Cancellations

Cancellation requests must be made before shipment processing begins. Cancellation fees may apply.

KSR Shipping Company Limited reserves the right to cancel services at its discretion.

16. Amendments

KSR Shipping Company Limited reserves the right to update or amend these Terms & Conditions at any time without prior notice.

17. Entire Agreement

These Terms & Conditions constitute the full agreement between KSR Shipping Company Limited and the customer regarding all services provided.

Last updated: 5/27/2026